RETURNS & REFUND POLICY

Returns policy for Tamzyn Angela Events

If an items arrives faulty, broken or damaged then please contact our customer service team. Our Enquiry Line 01514581600 as soon as possible the lines are currently open 9.30am - 6pm Monday to Friday, excluding public holidays, or you can email your query to our Customer Service team at customerservice@tamzynsngela.co.uk

You may return an item within 14 days or receipt unused and in its original packaging for an exchange or refund.

  • We will credit the full amount to the original payment method excluding any shipping costs.

  • We do not accept returns on certain items such as: Personalised items which are made for you; Perishable items; Hygiene-sensitive items (unless faulty). This does not affect your statutory rights. Please see full list below.

  • Returned parcels remain the customer’s responsibility until safely received by us. We recommend you obtain proof of postage. Parcel insurance is recommended when returning goods valued over £30

  • Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.

  • Replacements or refunds for exchange of damaged or wrongly selected goods will not be processed until the original items has been received back in our warehouse.

  • If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price and you will be refunded accordingly.

  • The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.

There are certain items where unless faulty or damaged we are unable to accept returns. This includes:

- Bespoke Arrangements which have been made to your specifications

- Personalised items unless incorrectly personalised

- Perishable items – such as fresh flowers 

All items complete with all accessories must be returned in ALL of the original packing, or equivalent protection used.

This does not affect your statutory rights.

Colour options on Bespoke Arrangements

Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but online and printed images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a colour swatch prior to ordering our bespoke products, please email customerservice@tamzynangela.co.uk or contact us via phone on 01514581600

How to return an item

Making a return is easy. All we ask is that you follow the procedure below so that we can process your return as quickly as possible. If you have any queries, please email customerservice@tamzynangela.co.uk or contact us on 01514581600

NB, if any items are received broken, damaged or faulty, please contact us via email or phone within 2 days of receipt and we will be happy to assist you.

  1. You may return any item within 14 days of receipt for a full refund, replacement or exchange.

  2. Please complete the form enclosed with your product stating the reason for your return.

  3. Enclose the form in the parcel.

  4. Goods should be returned unused and in their original packaging.

  5. Peel off the returns label and stick it to your parcel (make sure no other labels are visible).

  6. Take to the post office (unless it’s a heavy item – see below), affix stamp and retain proof of postage.

RETURNS

Tamzyn Angela Events

Unit 5 Paula Works

Charnock Road

Liverpool

L9 7ET

Please allow up to two weeks for the refund to be processed.

If you wish to return an item which was shown as a ‘heavy item’ on the original order, then we can arrange a collection and deduct the cost from the final refund. Please email customerservice@tamzynangela.co.uk or contact us on 01514581600

Where to return items

Please complete the form enclosed with your product stating the reason for your return. We will need your order number and your name and address. Please then send the parcel to:

RETURNS

Tamzyn Angela Events

Unit 5 Paula Works

Charnock Road

Liverpool

L9 7ET

When a refund is processed after an item is returned

Once we have received the items back into our warehouse, refunds will be credited back to you using the same method with which you originally paid. We will credit the full amount to the original purchaser’s payment card excluding any shipping costs. Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately, we are unable to influence this.

If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items will revert to their normal price. You will then be refunded accordingly.

The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.

How to return wine and alcohol items

Please note, we cannot accept returns on alcohol without prior notification. Please either email us on customerservice@tamzynangela.co.uk or contact customer enquiries on 01514581600

Is there an age restriction on certain products?

UK law does not permit us to supply restricted products to persons under a specified age. Any person under the specific age must not attempt to purchase any of the following products. The age restriction applies to the recipient of the product.

Minimum age of 18

– Products containing alcohol (visit www.drinkaware.co.uk for further information)

– Bladed items

Minimum age of 16

– Liquor chocolates

– Party poppers

Minimum age 12

– Christmas crackers

Variable age (as specified on the packaging of the product) I.e. DVDs/Blu-Rays

*Please note items marked 3+ have small parts and are a choking hazard.