WEDDINGS
WEDDINGS
FREQUENTLY ASKED QUESTIONS
Weddings/Events/Occasions
Do you make bouquets & buttonholes?
Yes we do, as we are trained florists we can make your bouquets and bridal flowers in fresh or artificial flowers.
Do you do fresh flowers?
Yes we do, we are trained florists and have worked with fresh flowers for over 20 years
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Shopping Online
What forms of payment do you accept online?
We currently accept the following methods of online payment:
Visa, MasterCard, Amex, ????
Is online payment the only way to pay?
If you wish to place your order online all items must be paid for at the point of submitting your order. You can choose from paying via debit or credit card. Alternatively, you may pay via PayPal or GPay.
We do accept orders by phone and by post
By Phone – 01514581600 (during business hours ONLY)
Before calling our order-line, we ask you to please make a note of your order details, have your credit/debit card number and expiry date handy and be ready to quote the customer number and offer code printed on your catalogue. If you are not ordering directly from our catalogue, simply confirm that you are ordering from our website.
We regret that our order-line operators do not hold details of our customers’ orders. We cannot therefore deal with any enquiries on this number.
Adding items to your shopping bag.
There are several ways to find the product you are interested in. Browse through our categories, search by typing a keyword in the search box at the top of the home page or if you know the product code, then enter those details in the search box.
Once you have found the product you want simply click the ‘Add to Basket’ button.
Browsing through our ranges
It is quick and easy to find just what you are looking for by browsing through our categories. All of the items in the current catalogue can be found by browsing through the categories near the top of each page. Select the category or sub-category that interests you most until you reach a page which displays pictures of items in your chosen category.
You can sort the current view of the displayed products by using the sort function ‘sort by’ just above the products or further refine, using the list which runs beside each product page.
The number of items in the list will be shown in the top right corner of the page. You may choose the page layout by clicking on the buttons top right. You can scroll through the pages by clicking on the page number or by scrolling using the arrow buttons below the product listing. When you find an item you like, click on either the image or the product title for more details.
How do I use the search option?
The search facility can be found at the top of every page of the website, and allows you to search for an item using a keyword or if you know it the product code.
A product code is 2 letters & 6 digits long (e.g. FF012345) and can be found when you are looking at an item on the website. Simply type the number into the box and click search. A page showing all the details of your product should be displayed. If you are told ‘0 results for’, check that you have typed the product code in correctly. If you still cannot find the item, you could try a keyword search instead or refer to the menu found on every page of the website.
When searching for products using keywords, use words which are likely to be in the name or description of the item.
How do I know it is safe for me to order online?
Security is a priority for us and shopping online with Tamzyn Angela Events is guaranteed safe and secure; we take the utmost care to ensure your personal details remain private. When you enter the sign-in process, checkout process, or account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet.
We use a secure socket layer (SSL) “pipeline” so your data is transmitted directly from your computer to our secure server. SSL is the industry standard security technology used by Microsoft and leading Internet commerce companies it’s one of the most advanced security measures available.
You can therefore remain assured that shopping with us online is safe and secure.
How long will it take for my order to reach me?
We despatch all products as soon as they are available, so parcels may arrive separately. In stock items are delivered on average within 5-7 days. If you have selected Next-Day Express Delivery and ordered before 2pm, then your order will be delivered during the next working day (please be aware that an order received before the deadline on a Friday, will be delivered on the following Monday, if received after the deadline the order will be delivered on the following Tuesday).
Do I receive any confirmation once I have placed my order?
If you place your order on our website, you will automatically receive an acknowledgement and then an email confirmation will be received soon after. We will then keep you informed every step of the way with despatch, tracking and delivery details. Even if you have placed your order on the phone or by post if we have your email address, we will email you to keep you informed. Please keep these emails safe as it includes information should you wish to contact us about your order.
What should I do if my order hasn’t arrived in full after 7 working days?
If we are unable to deliver a product within a maximum of 7 working days, then you will be notified. Fortunately, delays on this scale are rare, but in such cases, we will provide you with our best estimate of the delay in delivery. You will also, of course, be given the option to cancel or change your order should you so wish.
What happens if a product I order is out of stock?
We frequently update our websites with stock availability of every item. You will get a short message when you ‘Add to Basket’ if an item is out of stock. If an item goes out of stock after you have submitted your order we will send you an email or letter to advise you, this is very rare and please be assured orders are fulfilled in chronological order in our warehouse irrespective of which order method has been used.
If part of my order is out of stock, do I have to pay an extra delivery charge when it is sent to me?
No. As we offer free standard delivery, however many items you order, unless you’re asking for individual items to be sent to different delivery addresses in which case there may be an additional charge. Please note that the standard delivery charge is for Liverpool postcodes ONLY.
How do I use an offer code that I have received?
At any point during your browsing and shopping online, you can submit an offer code. If, however you reach the checkout stage and haven’t entered an offer code, then you will see an empty box titled ‘Offer code’. Please make sure you insert your code here to receive any further discount or free gift for which you may qualify. As offers/discounts etc can not be applied after confirmation of your order.
Can I use more than one offer code?
No, only one offer code can be used at any one time. You can however use an offer code in conjunction with a gift card/voucher purchased on the site or in store.
I am having difficulty using the website – what should I do?
Please refer to the Frequently Asked Questions section on this website where we have tried to cover all eventualities. If you are still stuck, then please email and someone will get back to you as soon as possible customerservice@tamzynangela.co.uk or contact us via phone on 01514581600
What are cookies?
Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Examples of data collected by cookies includes your name and email address. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.
If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your wish list or receiving personalised offers and recommendations. We strongly encourage you to configure your web browser to accept cookies from our website.
What is your privacy and security policy?
The information we learn from you, is either from information you give us, automatic information we have gathered from cookies, email activity or information we have gathered from other sources helps us personalise and continually improve your shopping experience at Tamzyn Angela Events.
We respect the privacy of visitors to our site and strive to provide you with an enjoyable, secure, and personalised experience.
Our websites use cookies, allowing us to identify users and personalise the site whenever possible. The cookies store small pieces of information about visitors, such as names and email addresses. This means that on future visits to our website, we can identify past visitors and welcome them back. In addition, you have the opportunity to register on our website and store address information, facilitating future shopping experiences by making this information easily available. We aim to enhance your shopping experience whenever possible, so please contact us with any concerns or questions at customerservice@tamzynangela.co.uk or write to: Tamzyn Angela Events, Unit 5 Paula Works, Charnock Road, Liverpool L9 7ET
Security:
At Tamzyn Angela Events we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure transaction environment when shopping online.
www.tamzynangela.com uses the most reliable SSL. 256-bit Secure Socket Layer (SSL) encryption is the de facto cryptographic standard that we use for securing data communication between the browser and our website. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication.
www.tamzynangela.com uses GeoTrust 256-bit encryption to encrypt sensitive data on this site.
What is the credit card security valuation or CV2 number?
This is a 3-digit security number which can found on the back of your credit or debit card. Please only use the last 3 digits of the security number.
* All calls may be monitored and recorded for training purposes.