TERMS & CONDITIONS

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Tamzyn Angela Events make the Tamzyn Angela Events websites at the domain names www.tamzynangela.com, www.tamzynangela.co.uk, www.weddingflowersuk.net as well as any of our consumer apps e.g. social meadow apps, mobile websites, and other related subdomain websites and services (collectively, the "Websites") available to you and any of our services which are accessible on or via the Tamzyn Angela Events Website

These Terms and Conditions govern your use of the Website and the Tamzyn Angela Service.

Fresh Flowers & Tribute Flowers

Products

1.1 All products as depicted on this Website (as may be varied from time to time) are available in selected delivery areas only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please visit our Allergy & Product Info Page, or contact Customer Care using the contact details set out in section 7.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible Tamzyn Angela may contact the customer to agree a suitable substitution.

1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.

1.6 We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order.

1.7 Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services.

1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.

1.10 Food items may contain allergens. Please see specific product pages for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value, In the event that a substitution is made, the nutritional and allergen summaries on our website may not reflect the true contents of the hamper.

Alcoholic Gifts

2.1 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

2.2 Alcoholic gifts are distributed to selected areas in association with a licensed third party. For further information regarding our suppliers contact Customer Care, using the contact details set out in Section7

Prices

3.1 Prices listed within the Tamzyn Angela Service are valid for a maximum of 14 days from the date of submitting your order.

3.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.

3.3 Except where stated product prices exclude delivery charges.

3.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude delivery charges.

3.5 Please note that from time to time, product and delivery prices on tamzynangela.co.uk (or a subdomain of) may vary to those offered in person or over the telephone.

3.6 Product prices are subject to change without notice.

Orders/Payments

4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

4.2 We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.

4.3 By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.

4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4.5 We cannot accept orders from customers under the age of eighteen (18) years.

Delivery

5.1 General Notes

5.1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.

5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order.

5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Tamzyn Angela, may contact you and confirm delivery details to enable delivery to be made.

5.1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.

5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

5.1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact Customer Care for further information using the contact details set out in Section 7.

5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.

5.1.9 In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

5.1.10 Before placing your order, please review delivery cut-off times and prices.

5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.

5.1.12 Please note deliveries to remote areas may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.

5.1.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

5.2.1 Please note the following:

• Some delivery services are subject to availability.

• Some delivery services may be withdrawn without notice during busy periods.

• Some delivery cut off times may vary without notice during busy periods.

• At certain times of the year delivery prices may vary.

• Deliveries are not generally available on bank holidays.

• If you request delivery to remote areas which are not normally delivered to by Tamzyn Angela Events you will be advised of any additional charges as soon as possible upon receipt of your order.

Please note the following:

• Deliveries are not available on bank holidays.

• Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times.

5.2.2 Florist Delivery is next day (excluding Sundays) Deliveries will be made anytime between 8am and 6pm and orders can be placed up to 12 midday.

5.2.3 Florist Delivery Today may available at an extra charge (excludes Sundays & Bank Holidays). Should you require this delivery service, you must order via telephone and orders must be placed by 12 midday. Deliveries will be made anytime between 8am and 6pm.

5.2.4 Nominated Day Delivery is available (excluding Sundays & Bank Holidays). Delivery will be made anytime between 8am and 6pm.

5.2.5 Florist AM/PM Delivery is available on next day and nominated day deliveries only at an extra charge (excluding Sundays & Bank Holidays). These services are offered to orders for certain deliveries only. Morning deliveries will be made anytime between 8am and 12pm, and afternoon deliveries anytime between 12pm and 6pm.

5.2.6 Florist Evening Delivery is available on standard (next day) and nominated day delivery only(excluding Sundays & Bank Holidays). This service is offered to orders for certain delivery locations only. Deliveries will be made anytime between 6pm and 9pm. You will be advised at the point of purchase if your requested delivery slot is available.

5.2.7 Florist Express Delivery (within 3 hours) is available for same day delivery at an extra charge (excluding Sundays & Bank Holidays). This service is offered for orders to certain delivery locations only and is subject to florist delivery hours. You will be advised at the point of purchase if this service is available to your delivery address.

5.2.8 Florist 2 Hour Timed Delivery is available for next day and nominated day delivery at an extra charge (excluding Sundays & Bank Holidays) and only available for selected addresses. Deliveries will be between 8am and 6pm. You will be advised at the point of purchase if your requested delivery is available. Deliveries will be made in 2 hour delivery slots between 8am and 6pm.

5.2.9 Sunday Delivery is available at an extra charge, in certain delivery locations only. Deliveries will be made anytime between 8am and 5pm. You will be advised at the point of purchase if your requested delivery slot is available.

5.3.1 Non floral products are delivered next day where possible. Deliveries will be made between 7am and 7pm.

• Orders placed by 12 midday Monday to Thursday will be packed for next day delivery.

• Orders for delivery on a Monday must be placed by 2pm Friday.

• Orders for delivery on a Saturday must be placed by 12 midday Friday.

5.3.2 Floral and plant products deliveries will be made between 8am and 8pm.

• Orders placed by 12 midday Monday to Friday will be packed for next day delivery.

5.3.3 Deliveries are not available on Sundays or bank holidays. Delivery is also not available for specific times. These exceptions will be made clear during the ordering process.

5.3.4 Orders received on public holidays will be processed the next working day, this will be made clear during the ordering process.

5.3.5 Please note that deliveries are not available to Scottish Highlands (and some Scottish Islands), Northern and Republic of Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. We cannot deliver to a University Campus, as generally there is no access beyond security/reception areas.

5.3.6 We do not recommend deliveries to hospitals.

5.4.1 In respect of orders outside the UK, Republic of Ireland and Channel Islands, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, cannot be guaranteed.

5.4.2 For International orders please be aware future date delivery options are available with a delivery charge. Please note that certain delivery dates may incur additional charges. Check the product page calendar for the latest delivery costs and options.

5.4.3 We cannot accept orders for timed delivery overseas.

5.5.1 A selected range of products are available for the Click & Collect service. These products are clearly identified on our website.

5.5.2 The Click & Collect service is only available at the Tamzyn Angela Events warehouse.

5.5.3 When ordering a product using this service you will be asked to select when you will collect your order.

5.5.4 When ordering we will use all reasonable endeavours to make you aware of the opening hours of your chosen collection point, however we cannot accept liability for the accuracy of this information. We recommend you contact us once you’ve placed your order to double check opening hours before planning your journey. Our contact details are confirmed to you following order placement.

5.5.5 At the time of placing your order you will be asked to specify the date you wish to collect your order and you will then be advised of the earliest collection time available for your order.

5.5.6 Due to the perishable nature of our products please ensure you collect your order no later than 24 hours after the collection date/time you specified.

5.5.7 If for any reason we are unable to prepare the item you have ordered for collection on the requested date at the collection time, we will attempt to contact you in advance of this to advise you and either re-arrange collection or cancel the order.

5.5.8 Due to the bespoke, perishable nature of our products, we are unable to refund or offer replacement products for orders which you fail to collect.

5.5.9 When collecting your order, please ensure you have a copy of your order confirmation email (stating your order number) with you together with a piece of personal identification (i.e. driving licence) as we may ask for these as proof of identity when you collect your order.

5.5.10 If you wish to cancel or amend your Click & Collect order, please contact Tamzyn Angela Customer Care by customerservice@tamzynangela.co.uk or 01514581600. Please give 48 hours notice before the requested collection date for cancellation/amendment to be processed.

5.5.11 Cut-off times for this service may vary at busy times e.g. Christmas, Valentine's, Mother's Day.

5.5.12 There is no charge for the Click & Collect service.

5.5.13 This service is only available via www.tamzynangela.com (and any subdomains of) and applications.

5.5.14 We reserve the right to withdraw or amend availability of this service from time to time without warning.

Cancellation/Amendments

6.1 If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us by sales@tamzynangela.co.uk or 01514581600 and provide the following information:

• Order number(s)

• Name of customer(s)

• Billing address of customer(s)

• Name of recipient(s)

Please give 48 hours' notice before the requested delivery date.

6.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.

6.3 In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Tamzyn Angela has the right to deduct an amount for diminished value of goods.

6.4 In the event that goods are to be returned please return them to: Customer Service, Tamzyn Angela Events, unit 5 Paula Works, Charnock Road, Liverpool L9 7ET and you will receive a full refund, subject to clause 6.3.

6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Care

7.1 In the event you are not satisfied with the Tamzyn Angela Events Service, please contact us and we'll do all we can to put the situation right, or, if you prefer, give you your money back.

7.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7.3 Any complaints should be addressed in the first instance to:

• By email: customerservice@tamzynangela.co.uk

• By post: Customer Service, Tamzyn Angela Events, Unit 5 Paula Works, Charnock Road, Liverpool, L9 7ET

Online Dispute Resolution (ODR) and Alternative Dispute Resolution (ADR)

8.1 Under European legislation, if you are not able to resolve any customer care issue you may have with a product or service you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/.

Disclaimer

9.1 Whilst we agree to use all reasonable endeavours to ensure that the Website and/or the Tamzyn Angela Events Service is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and/or the Tamzyn Angela Events Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website and/or the Tamzyn Angela Events Service impossible or impractical.

9.2 We accept liability for death or personal injury arising from our negligence.

9.3 Subject to clause 9.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited, per claim or series of connected claims, to a multiple of 5 times the price you have paid for the products.

9.4 Subject to clauses 9.2 and 9.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Website and/or the Tamzyn Angela Events Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.

9.5 Subject to clauses 1.5 and 5.3, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

9.6 Abuse of Service: We reserve the right to refuse an order if we believe your use of the Tamzyn Angela Events Service, either directly or indirectly, is for any unlawful purpose, or, may cause distress or offence to any person.

9.7 Tamzyn Angela Events understands that it is under a legal duty to supply goods that are in accordance with the contract.

Promotional Codes

10.1 Tamzyn Angela Events promotional codes (also referred to as 'voucher codes') can be used against purchases made on tamzynangela.co.uk (or a subdomain of) for delivery in Liverpool.

10.2 Promotional codes must be entered in the relevant section of the order process on www.tamzynangela.com (or a subdomain of) We are unable to apply a promotional code to orders already placed.

10.3 Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.

10.4 Promotional codes may also be set to a maximum number of redemptions - if we are not able to accept the promotional code you have entered it will be because the code has expired or the maximum redemption level for promotion has been met. We will advise you accordingly in the order process and the discount will not be applied.

10.5 Selected promotional codes may be restricted for use against specified products or services - details of any restrictions will be communicated at the point where we promote the promotional code to you.

10.6 Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.

10.7 Where the promotional code entitles you to a percentage discount against the product price, this excludes any and all delivery charges.

10.8 Where the promotional code entitles you to a free delivery offer, this will usually be for standard delivery (next day or nominated day). Certain delivery dates may incur additional charges, such as delivery on Sunday's or public holidays etc.

10.9 Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.

10.10 We cannot be held responsible for non-availability of www.tamzynangela.com (or any subdomain of) which may prevent use of promotional codes.

10.11 Changes to these terms of use may be made at any time.

10.12 Tamzyn Angela Events promotional codes are not valid when purchasing Gift Cards, but can be used in conjunction with a Gift Card to make a purchase on www.tamzynangela.com

10.13 Tamzyn Angela Events promotional codes are not valid when purchasing Subscriptions.

Allergy & Product Information

Natural toxins in some flowers and plants make them harmful if eaten by humans or animals. Do not place flowers directly on to a polished surface as they may scratch or stain - use a protective mat. Certain products may scratch or stain. Wash hands after handling flowers and plants. The following provides more specific information:

FLOWER & PLANT FURTHER INFORMATION

Alstroemeria may cause a skin allergy

Chrysanthemum may cause a skin allergy

Hedera may cause skin allergy

Hyacinth may cause skin allergy / irritant

Lily pollen may stain

Lilies can be poisonous to cats and other pets

Red Oak Leaf contains a dyed product

Rose may have sharp thorns

Snowed Pine Cones contains dyed/glittered product.

These are a non-floral decoration. This is not a toy and may be a choking hazard and must be kept out of reach of babies and small children.

Floral Picks contains dyed/glittered product. (Natural Pine Cone Picks, Pine Cone Picks & Snow Cone Picks)This is not a toy and may be a choking hazard and must be kept out of reach of babies and small children.

Poinsettia plant the sap may cause a skin allergy Caution – skin and eye irritant

Poinsettia and Amaryllis plants these plants are harmful if eaten

Anthurium plant and Hyacinth plants these plants are harmful if eaten Caution – skin and eye irritant.

Spathiphyllum this plant is harmful if eaten Caution – skin and eye irritant Dyed or sprayed products Certain products may be dyed or sprayed which may stain.

Artificial Products & Home Decor

Introduction

1.1 Tamzyn Angela Events is a business in the wedding & events industry that sells fresh & artificial flowers, arrangements, glassware, ceramic containers, dried products, home décor and other similar products. All of our products are handmade and therefore slight variations to the images on the website may occur.

Our postal address is:

Tamzyn Angela Events

Unit 5 Paula Works

Charnock Road

Liverpool

L9 7ET

sales@tamzynangela.co.uk

01514581600

Trading as Tamzyn Angela Events on the website www.tamzynangela.co.uk www.tamzynangela.com & www.weddingflowersuk.net

1.2 These Terms and Conditions govern the supply by us of any Products ordered by you on the Site. By agreeing to order a Product, you agree to be legally bound by these Terms and Conditions.

1.3 In these Terms and Conditions:

1.3.1 Definitions:

“Account” means the account that you will need to register for on the Site if you would like to submit an Order on the Site;

“Acknowledgement” means our acknowledgement of your Order by email;
“Business Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in United Kingdom;
“Confirmation of Order” means our email to you, in which we accept your Order
“Contract” means your Order of a Product or Products in accordance with these Terms and Conditions which we accept
“Customer” means individual who places an Order on the Site;
“Liability” has the meaning given to it in clause 9 (a) of these Terms and Conditions;
“Order” means the order submitted by you to the Site to purchase a Product from us;
“You” means the Customer who places an Order;
“We” means Tamzyn Angela Events as described above;
“Store Credit” means value of product returned instead of a cash refund.

1.3.2 Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions;

1.3.3 Words imparting the singular shall include the plural and vice versa.

1.3.4 Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership;

1.3.5 References to “includes” or “including” or like words or expressions shall mean without limitation.

These Terms and Conditions are our copyrighted intellectual property and any use by third parties, even of extracts for the commercial purposes of offering goods and/or services, is not permitted. Infringements may be subject to legal action.

1.3.6 References to “clauses” are to clauses of these Terms and Conditions;

Your Status

To place an order with Tamzyn Angela Events you must be 18 years or older.

Effect

3.1 These Terms and Conditions shall apply to all Orders and Contracts concluded by or with Tamzyn Angela Events for the sale and/or supply of Products. When you submit an Order to Tamzyn byAngela Events give any delivery instruction or accept delivery of any Products, this shall constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).

3.2 These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or verbally, are expressly waived and excluded.

3.3 No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing and signed by the authorised person from Tamzyn Angela Events.

How a Contract is Formed

4.1 When placing an Order, you must register for an Account on the Site and you must follow the instructions on the Site as to how to place your Order and for making changes to your prospective Order before you submit it.

4.2 Irrespective of any price you have seen or heard, once you select a Product that you wish to Order and have proceeded to the Checkout, the amount to be paid will then be shown (on the Site) together with the charges you must pay including VAT and cash handling fee, if applicable. Unless otherwise stipulated on the Site, all charges are in the currency then in force in the United Kingdom.

4.3 You shall pay for the Product by one of the following payment methods, subject Tamzyn Angela Events discretion:

4.3.1 Payment via credit card

Tamzyn Angela Events accepts payment via Visa, MasterCard, Paypal and America Express only. We make use of the Secure authentication system to verify cardholder details with your bank this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and We won’t have access to any of your card details. You can rest assured that your card details will only be accessible to our PCI compliant payment service provider.

4.4 If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to Tamzyn Angela Events.

4.5 You undertake that all details you provide to Tamzyn Angela Events for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account, or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

4.6 When you submit an Order to the Site, you agree that you do so subject to the latest Terms and Conditions available on the Site at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit an Order.

4.7 Your Order remains valid as an offer until we deliver the Products to you.

4.8 A Confirmation of Order email is for informational purposes only and should not be construed as the moment of agreement of sale. In that Confirmation of Order email, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of goods or We may offer you an alternative Product (in which case we may require you to re-submit your Order first).

4.9 If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact sales@tamzynangela.con immediately. However, Tamzyn Angela Events cannot guarantee that We will be able to amend your Order in accordance with your instructions.

4.10 We will, at all times do our best to ensure that the price given to you is accurate, but the price of your Order will need to be validated by Tamzyn Angela Events as part of our acceptance procedure. If the price for the Order changes before we accept your Order, We will contact you and ask you to confirm whether you wish to proceed at the amended price.

4.11 Products placed in your cart can not be reserved to be bought at a later stage. Placing a Product/s in your cart without completing the sale at checkout does not amount to a “sale”. This means that Tamzyn Angela Events may remove any Product(s) from your cart before the sale actually takes place, in the event of the product going out of stock. Tamzyn Angela Events cannot be held responsible if the Product(s) you added to your cart have become unavailable when you try to complete the purchase.

4.12 You acknowledge that stock of all Products on offer is limited and that pricing may change at any time without notice to you. Tamzyn Angela Events will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Site. However, we cannot guarantee the availability of stock. When Products are no longer available after you have placed an order, Tamzyn Angela Events will notify you and you will be entitled to a full refund of any amount already paid by you for such Products.

Delivery

5.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address, no PO Box addresses are allowed.

5.2 We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order.

5.2.1 We always aim to deliver within 5-7 working days (Standard delivery, and depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates.

5.3 We shall aim to let you know if We expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.4 On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

5.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, We will inform you using the contact details that you provide to Tamzyn Angela Events when you place your Order and arrange for cancellation of the Order or arrange delivery to an alternative delivery address.

5.6 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

5.7 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, We will not be liable for loss or destruction of the Product.

5.8 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

5.9 You shall ensure that you are ready for safe receipt of the Product without undue delay at any time reasonably specified by us.

5.10 If delivery through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the Product available for delivery and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to the payment method used by you during checkout, as applicable, any money already paid to Tamzyn Angela Events under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees.

5.11 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

5.12.1 Standard Delivery will be Free to Liverpool postcodes ONLY.

5.12.2 Extended Delivery times

During periods of high order volumes, our delivery times may be extended as follows:

Standard Deliveries may take 5 to 7 days

Out of Stock Items may take up to 90 days

Please take note of the following:

Delivery fees and cash handling fees are non-refundable.
Tamzyn Angela Events shall be entitled, at its sole discretion, to determine which areas it considers as Main Centers and Outlying Areas as well as identity areas in the United Kingdom suitable for faster Delivery.

Cancellation

6.1 We reserve the right, for purpose of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Tamzyn Angela Events, in whole or in part, if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made, and accept no liability which may arise as a result of such refusal to process any order/sale.

6.2 We will refund any money received from you using the same method originally used by you to pay for the Product.

Cancellation by Customer (Non-Faulty Product)

7.1 You are entitled to cancel any sale concluded on the Site within 24 hours of placing an order on the site. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 14 days from the order date). Please read the Refund Policy for further details in this regard.

7.2 No cancellation fees shall apply.

7.3 Delivery fees and cash handling fees, where applicable, are not refundable.

7.4 You cannot cancel the sale of out of stock items once ordered.

Faulty Products

8.1 We warrant that:

a) the Product will be delivered undamaged in the quantities ordered; and

8.2 Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

8.3 We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

8.4 In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

a) you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and

b) you providing us with the delivery note number and such other information as we reasonably require.

c) you providing photographs or video of faulty, damaged or defective Products.

8.5 If you would like Tamzyn Angela Events to replace (if reasonably possible eg. if product is still available or could easily be obtained) or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:

a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or

c) deteriorated through normal wear and tear, after delivery by Tamzyn Angela Events,

We may at our discretion decide not to replace or refund you for the Product and/or We may require you to pay all reasonable carriage costs and servicing costs at current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Limitation of Liability

9.1 We will at all times do our utmost best to ensure that all information displayed on the Site and in any communication from Tamzyn Angela Events is accurate, however, should any inaccurate information be published by Tamzyn Angela Events (ie. incorrect Product description or price), despite our best efforts to ensure accuracy, we shall not be liable for any direct, indirect, incidental or consequential loss or damage suffered by you as a result of the inaccurate information.

Security

Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain un-authorised access to any page on this Site shall be prosecuted and civil damages shall be claimed in the event that Tamzyn Angela Events suffers any damage or loss.

You agree and warrant that your log-in name and password shall:
a) be used for your personal use only; and
b) not be disclosed to any third party.

You allow Tamzyn Angela Events to take all reasonable steps to ensure the integrity and security of the Site and back-office applications. All credit card transactions are encrypted, the Site’s registered domain name are checked and verified.

Guarantee and complaints management

11.1 We shall perform our obligations under these Terms and Conditions with reasonable skills, care and attention.

11.2 We place great value on our customer satisfaction. You may contact us at any time using the contact details given. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such it may take longer to resolve such an enquiry or complaint.

11.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that We assign you in the Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five (10) Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

Data protection

Please see our Privacy Policy which forms part of these Terms and Conditions.

Please see our Cookie Policy which forms part of these Terms and Conditions.

Circumstances beyond our control (force majeur clause)

13.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster, pandemic and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

13.2 Either you or Tamzyn Angela Events may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two (2) Business Days or more, in which event neither you nor Tamzyn Angela Events shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).

13.3 If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.

Disputes

Disputes between you and Tamzyn Angela Events; Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Tamzyn Angela Events on any matter provided for in, or arising out of these Terms and Conditions, and not resolved through the Management of Tamzyn Angela Events, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of United Kingdom.

Address for Notices

Tamzyn Angela Events chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: Unit 5 Paula Works, Charnock Road, Liverpool L9 7ET.

Advertising on the Site

We shall use our reasonable endeevours to comply with any relevant regulations relating to the Site, published by the Advertising Standards Authority. All photography is for illustrative purposes only and specific styles are not necessarily stocked.

General

17.1 These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by Tamzyn Angela Events from time to time, for so long as the Site exists and is operational, Tamzyn Angela Events being entitled to terminate these Terms and Conditions and/or shut down the Site at any time (subject to still processing any orders then already placed and accepted by Tamzyn Angela Events). However, for your future reference, we advise you to print and keep a copy of these Terms and Conditions, your Order, the Acknowledgement and the Confirmation of Order.

17.2 No failure or delay, by Tamzyn Angela Events or by you, in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish Tamzyn Angela Events or your rights under these Terms and Conditions or a Contract.

17.3 If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

17.4 You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.

17.5 Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

18.6 No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

17.7 Any and all copyright subsisting in the Website, including theses Terms and Conditions, vests in Tamzyn Angela Events and all rights not expressly granted are reserved.

17.8 When you visit the Site or send e-mails to Tamzyn Angela Events, you consent to receiving communications from Tamzyn Angela Events electronically and agree that all agreements, notices, disclosures and other communications sent by Tamzyn Angela Events satisfy any legal requirements, including but not limited to the requirement that such communications should be in writing.

Amendment to the General Business Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using it in any way, the Site as continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

Disclaimer

Save for Tamzyn Angela Events being liable to you “

a) under the Consumer Protection Act 2008 in relation to any products sold by Tamzyn Angela Events to you via the Site; and

b) under Electronic Communications and Transactions Act 25 of 2002 in relation to Tamzyn Angela Events payment systems not being sufficiently secure;

Neither Tamzyn Angela Events nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, Tamzyn Angela Events makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to info@tamzynangela.co.uk

It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software. Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of Tamzyn Angela Events and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Site.

Promotions / Competitions

Special Terms & Condition apply to all promotions and competitions run by Tamzyn Angela Events.

21. Return and Refunds policy

21.1. The provision of goods and services by Tamzyn Angela Events is subject to availability. In cases of unavailability, Tamzyn Angela Events will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.

21.2. Tamzyn Angela Events will, at its sole discretion, replace goods damaged in transit provided damages are reported to

Tamzyn Angela Events within 48 hours of delivery.

Modern Slavery Act Statement

Fighting Modern Slavery

This statement is published in accordance with the Modern Slavery Act 2015 and sets out the steps that Tamzyn Angela Events has taken to prevent modern slavery and human trafficking from operating within its own operations or within its supply chain. We recognise that we have a commitment to understanding the risks of modern slavery and take our responsibilities seriously.

Tamzyn Angela Events is a retail business with warehouse, showroom & online store. Our business dates back over 20years, to when our first shop in Liverpool first opened its doors in 2001. Since then, the Tamzyn Angela business has grown significantly and is privately owned.

Modern Slavery within our Business

Tamzyn Angela Events wants its customers and suppliers to be confident that employees of the business are treated fairly, with respect for human rights and are not exposed to unsafe working conditions or in any way forced to work under slavery. Ethical standards are in place to protect employee well-being and to improve quality and productivity. We do this through a series of measures and policies covering equal opportunities, positive working and health and safety, and by ensuring that all employees have an employment contract. We monitor employee remuneration, benefits and working hours to ensure we meet local and European legislative requirements. In the future we will continue to educate all employees on modern slavery at every level and in every department of the business in a format appropriate to their role.

Risk Assessment

We have assessed the risk of slavery occurring within our business. As a retailer, the most likely source of slavery occurring in our business is via the product supply chain. We have attempted to mitigate this by increasing our knowledge of our suppliers’ businesses and how they source materials and manufacture the products they supply. For our own-sourced products, we endeavour to trace back to factory level. This allows us to satisfy ourselves, and our customers, that the products are not created as a result of slavery.

Modern Slavery and our supply chain

We have built long-standing relationships with our supply chain and work with hundreds of

suppliers globally, sourcing our products from around many countries, including China, USA, South America, India and Hong Kong, as well as European countries such as Holland, Poland & Italy. We understand that respecting human rights is ultimately our suppliers’ responsibility. However, as customers we recognise our involvement in ensuring that there are good working conditions for all workers, despite not owning the factories that supply our products. We fully support the government’s objectives to eradicate modern slavery. To that end, we work closely with our supply base, both UK-based and abroad, to ensure that they are compliant with the following code of conduct:

No forced labour
Freedom of association and the right to collective bargaining
Safe and hygienic working conditions
No child labour
Payment of living wages
Working hours are not excessive
No discrimination is practised
Regular employment is provided
No harsh or inhumane treatment

Compliance with this code forms part of their contract to supply our company. Any suppliers found to be in breach of the Modern Slavery Act will be asked to take immediate action to improve conditions. Business relationships may be terminated swiftly if the required improvement is not forthcoming.